Communication and De-escalation

Safe Schools System Stage 2

Using work related practical scenarios over a 3 hour period, your staff will learn how to use simple and practical methodologies to prevent reactionary actions to escalated behavior and confidently manage work related conflict to a satisfactory resolution.

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This course is recommended for...

All employees at all levels of your organisation. Managers will inevitably be faced with disgruntled staff within their line management, Front line nursing staff, Care industry staff and in education Teachers’ are often having to negotiating the needs and wants of families, patients, and pupils in situations that can presents a very real risk of escalated behaviour which, in-order to manage, will require trained confident staff.

Course Overview

Using practical scenarios and group activities the course raises participants’ experience, awareness and understanding as to the subtle and more obvious causes of conflict. Through work-based simulations, staff will learn about proactive interventions to show how being proactive can reduce the risk of escalated behaviour. Simple yet very effective de-escalation techniques are interspersed into the practical sessions to give your staff skills to manage low level escalated behaviour and prevent further escalation. Communication is key to reducing the risk of escalated behaviour so this course uses practical activities to give your staff experience of the positive and negative outcomes of the different communication methods.

Course Benefits

By the end of this Conflict Management Training course participants will be better able to:

Identify triggers to aggressive behaviour
Identify the key components present in escalated behaviour and the different stages of conflict escalation
Understand the impact of a behaviour cycle
Know when to use de-escalation to prevent aggressive behaviour
Understand the impact of effective communication in reducing the risk of escalated behaviour
Understand the benefits of proactive interventions to reduce the risk of aggressive behaviour and its positive impact on staff management of escalated behaviour
Understand the benefits of positively reviewing conflict events to implement strategies to reduce the risk of a further conflict

Course Duration

This Conflict Management Training course is usually run over a half day. If you would like more information about our Conflict Management Training or would like to discuss how this course can be tailored to your needs, please contact us by calling 07791118776 or using the enquiry form on the contact page.